Tecweigh warrants equipment of its manufacture to be free from defects in material and workmanship if properly installed, maintained, and operated under normal conditions with competent personnel and supervision, but not resulting from ordinary wear, corrosion, or erosion. The warranty period which applies to Tecweigh products is as follows:
|Conveyor Belt Scales||5 years|
|Flex Feed Hoppers||5 years|
|Weigh Belt Feeders||5 years|
|Weight Processors||5 years|
|Load Cells||1 year|
|Speed Sensors||1 year|
|Volumetric Feeders||1 year|
During the warranty period, any defect will be repaired or replaced without charge providing the equipment is returned pre-paid and undamaged to Tecweigh factory located at 1201 N. Birch Lake Blvd. St Paul, MN 55110. When on-site repair or replacement is required, a Tecweigh authorized distributor or technician can be hired to diagnose and make necessary repairs. Contact us for authorized representatives in your area, we are here to help any way we can!
Prior to the return of product under warranty, a written Return Authorization (RA) is required to be issued by the Tecweigh Service department. Upon receipt of customer’s purchase order, replacement parts will be shipped out under a Memo Invoice (MI). The original defective product must be returned to Tecweigh factory within 30 days of receipt of replacement parts, or the Memo Invoice (MI) becomes a valid invoice. If original product is returned within 30 days, the MI invoice will be credited.
Non-warranty returns, also, require a Return Authorization to be issued prior to return of the product, and must be returned within 30 days of original shipment. Returns due to Tecweigh order processing errors may be without any handling charges.
Non-warranty returns for other reasons, beyond Tecweigh’s control, are subject to re-stocking charges (25% minimum).
Repaired parts carry a thirty (30) day warranty.
Parts shipment policy
In-stock parts ordered by 1:00pm CST will ship the same day.